5 hard skills or competencies (industry competencies) for General Maintenance Worker II
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
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Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
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Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
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Skill definition-Cutting, shaping, and assembling structural woodwork to construct buildings or other structures.
Level 1 Behaviors
(General Familiarity)
Documents carpentry techniques and methods in woodwork installation and concrete finishing.
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Level 2 Behaviors
(Light Experience)
Selects appropriate tools and materials for use in carpentry work projects.
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Level 3 Behaviors
(Moderate Experience)
Performs general to skilled tasks of carpentry activities to help in the modernization or new construction of projects.
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Level 4 Behaviors
(Extensive Experience)
Provides training and courses to staff to improve their skills and knowledge in carpentry.
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Level 5 Behaviors
(Mastery)
Promotes and ensures the safe planning, building, and maintenance of carpentry projects or structures.
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8 general skills or competencies (Job family competencies) for General Maintenance Worker II
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Explains how to operate a computerized building permit processing system.
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Level 2 Behaviors
(Light Experience)
Informs the management of any safety concerns regarding equipment, grounds, and buildings.
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Level 3 Behaviors
(Moderate Experience)
Reviews maintenance calendars to ensure the building remains in good operating condition.
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Level 4 Behaviors
(Extensive Experience)
Leads preventative and corrective maintenance to avoid building system breakdowns.
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Level 5 Behaviors
(Mastery)
Monitors inspection and maintenance activities to ensure building operations align with our organization's objectives.
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7 soft skills or competencies (core competencies) for General Maintenance Worker II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Identifies internal policies and resources on customer service.
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Level 2 Behaviors
(Light Experience)
Resolves common client inquiries and problems effectively following standard guidelines.
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Level 3 Behaviors
(Moderate Experience)
Identifies and investigates emerging issues in service delivery; suggests improvement measures.
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Level 4 Behaviors
(Extensive Experience)
Looks for long-term benefits to the customer and adjusts service delivery accordingly.
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Level 5 Behaviors
(Mastery)
Leads business process design and re-design to enhance high-quality service delivery.
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Summary of General Maintenance Worker II skills and competencies
There are 5 hard skills for General Maintenance Worker II, Equipment Maintenance, Carpentry, HVAC, etc.
8 general skills for General Maintenance Worker II, Safety Policies and Procedures, Building Maintenance, Corrective Maintenance, etc.
7 soft skills for General Maintenance Worker II, Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a General Maintenance Worker II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be proficient in Attention to Detail.